Once it's delivered, it's yours. If we got something wrong, we make it right.
ALL SALES ARE FINAL ONCE DELIVERED
Every order is paid for before it leaves our yard, and every delivery is signed for. Once your order is delivered, we don't take returns or give refunds, for bulk material or bagged products, unless we made a mistake.
IF WE MADE A MISTAKE
Wrong product, a short load, or damage caused by our driver or truck: call or message us at 817·765·1655 or email hello@theoutdoorcompanycompany.com within 24 hours of delivery, with your order number and photos. We'll fix it: replace the product, top off the load, or refund the difference.
CANCELLING BEFORE DELIVERY
You can cancel for free up to 2 hours before we dispatch the truck. After that, your order is loaded for the day, so a 5% cancellation fee applies to cover the labor of unloading it. Ordered through our AI agent? You can cancel free up to 1 hour before dispatch. Once the truck has delivered, the order can't be cancelled.
Sod is cut fresh at the farm for your order. Once it's cut, the order can't be cancelled.
HOW REFUNDS ARE PAID
- Card payments: refunded to the original card. It usually shows in 5 to 10 business days, depending on your bank.
- Contractor accounts: credited to your account balance, shown on your invoices page.
CHARGEBACKS
Please call or message us before disputing a charge with your bank. We can almost always sort it out faster directly. For every delivery we keep the order details, delivery photos, the drop location and your signature.
QUESTIONS
Please call or message us for any clarification: 817·765·1655 or hello@theoutdoorcompanycompany.com.